INFORMATION WE COLLECT

We may collect the following:

Personal details (name, email, phone number, delivery address)

Payment information (securely processed via trusted third-party providers)

Order history and preferences

Website usage data (cookies, analytics)

Email engagement data (if you subscribe)

HOW WE USE YOUR INFORMATION

We use your information to:

Process and deliver your orders

Communicate about your purchases or account

Improve our products and website experience

Send you marketing updates (only if you’ve opted in)

Comply with legal obligations

We do not sell or rent your information to anyone.

EMAIL MARKETING

If you subscribe to our mailing list, you’ll receive updates about new products, promotions, and Seriously Good Stories.
You can unsubscribe anytime by clicking the link at the bottom of our emails.

COOKIES

We use cookies to enhance your browsing experience, remember your preferences, and track website performance. You can disable cookies in your browser settings, but some parts of the site may not function properly without them.

DATA STORAGE & SECURITY

We store your personal information securely and take reasonable steps to protect it from loss, misuse, or unauthorised access. Payment details are handled through encrypted, PCI-compliant services.

SHARING YOUR INFORMATION

We only share your information with trusted partners who help us run our business like payment processors, couriers, and analytics providers. These partners are required to protect your information and only use it for agreed purposes.

If required by law, we may also disclose information to government authorities.

 YOUR RIGHTS 

You have the right to:

Access and correct your personal information

Request deletion of your data

Withdraw consent for marketing communications

Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been breached

To exercise any of these rights, contact us at hello@seriousfoodco.com

INTERNATIONAL DATA TRANSFERS

If you’re outside New Zealand (e.g., in Australia or the EU), your data may be transferred and stored in NZ. We ensure all data transfers comply with GDPR and NZ privacy standards.

POLICY UPDATES

We may occasionally update this Privacy Policy to reflect new laws or practices. The latest version will always be available here, with the date of the last update clearly stated.

CONTACT US

If you have any privacy questions, requests, or concerns, please reach out to hello@seriousfoodco.com

WHO WE ARE

Our website address is: https://lucy.marsden.nzie.org.

COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

WHO WE SHARE YOUR DATA WITH

If you request a password reset, your IP address will be included in the reset email.

HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WHERE YOUR DATA IS SENT

Visitor comments may be checked through an automated spam detection service.